POLICE CONTROL  DIVISION

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The 9-1-1 service is designed to provide human emergency service for your personal safety and security.

State-of-the-art equipment is used to assist 9-1-9 / 9-1-1 operators in directing your emergency. While much vital information is automatically generated when you dial 9-1-9 / 9-1-1, it is extremely important that you be prepared to assist operators.

-Type of crime or assistance requested.
-When did it happen?
-Information concerning number of persons, their description, any weapons?
-Description of vehicles involved and direction of travel.

-Type of fire...house, car, brush, apartment, etc.
-Where the fire is located: stove, oven, light fixture, etc.
-Is the building occupied? (ALWAYS, ALWAYS evacuate a burning building)
-Are there any hazardous chemicals involved?

-What type of injury? injured back, heart attach, laceration. etc.
-Extent of the injury: not breathing, uncontrolled bleeding, etc.

-Stay on the line until the 9-1-9 / 9-1-1 operator answers to verify that there is no emergency.
-If you do not stay on the line, the 9-1-9 / 9-1-1 operator will call you back.
 

Do you need the Police, Fire or Ambulance?

-The address where the emergency is taking place: street name, number and directions if necessary.
-Description of the problem: fire, robbery, auto accident, etc.
-Your name, your Date of Birth
-Any other information that may be useful to responding emergency units.

-Remain calm (this is the hardest part) and speak clearly.
-Listen and answer the 9-1-9 / 9-1-1 operators questions.
-Be prepared to stay on the line with the 9-1-9 / 9-1-1operator, if needed.
-DO NOT hang up until the Call Taker advises you to do so.

Do your children know how to get help in an emergency?

-Teach your children how and when to get help from 9-1-9 / 9-1-1
-Teach your children their address and telephone number as soon as they are able to learn
-Keep it posted by all phones in case they are unsure
-Tell your children to answer all of the emergency call takers' questions and stay on the phone until they are told to hang up
-Teach your children about the dangers of making prank 9-1-9 / 9-1-1 calls

-Prank 9-1-9 / 9-1-1 calls waste time and money and can also be dangerous.
-If 9-1-9 / 9-1-1 lines or responders are busy with prank calls, someone with a real emergency might not get the help that they need.

It is not an emergency when the situation is not dangerous and immediate action is not necessary. Do not call 9-1-9 / 9-1-1:
-For information about school closings, road conditions, directions, etc.
-For directory assistance
-For information about paying parking tickets
-When you're bored and just want to talk